Amazon Services

We tell your brand’s story the way you want it to be to told.

LISTING MANAGEMENT
Creating and uploading content for Amazon is only part of the services we offer to manage your brands. The team works directly with Amazon seller support to resolve any issues, from incorrect titles to images showing the incorrect product, our team will not stop working until the issue has been resolved. We respond to all customer questions and manage any returns or concerns directly on our own. We monitor return rates daily to make sure that products are sent and delivered in a manner that guarantees customer satisfaction.

CONTENT OPTIMIZATION
The customer still needs to be convinced to purchase the items once they reach your product listings. We help boost conversion rates by combining high-quality images with product demonstration videos, compelling copy, and brand-enhancing programs such as A+ and Brand Stores.

ADVANCED CONTENT
Our in-house photography and video studios create high-quality product photography, lifestyle imagery, and promotional videos. Once we have optimized your listing copy, we take it a step further with access to Amazon’s full range of content generation services. We can implement both A+ content and enhanced brand content so that your brand identity on Amazon is consistent with your brand identity as a whole.

DIGITAL MARKETING
We develop comprehensive digital marketing strategies to grow and engage your audience. Our expert team of digital marketing professionals provides strategy development, ad creation, and daily ad management focused on every stage of the marketing funnel.

GENERATE AND MONITOR CUSTOMER REVIEWS
We carefully monitor the performance of your products, responding to negative reviews and offering solutions to your customers. Our customer service specialists are well versed in ensuring a pleasant customer experience. The questions that customers ask directly or through listings are quickly answered.

We become your best Amazon insurance policy.

SELLER INVESTIGATION
Our seller database and investigation tools provide you with insights into who is selling your products. We offer pre-made templates for brands to contact sellers. Additionally, brand owners have complete visibility on unauthorized and counterfeit sellers. We investigate, identify, and eradicate so that you can take back control.

PRICING MANAGEMENT
We provide the insight you need and give you the roadmap to take action against MAP violations on Amazon, helping your performance and brand integrity across all retailers. Our price variance reports provide visibility into the prices at which your products are being offered. You can also track key events regarding price and violation history. You will receive email alerts when important changes are made to prices and sellers’ information.

COUNTERFEIT INTELLIGENCE
With many sellers, counterfeiters have an easier time mixing with your inventory and it’s easier for unauthorized sellers to acquire inventory. The combination of these effects harms your brand integrity and can rapidly erode customer trust, harming your brand’s sales both online and in physical stores.

We pack and ship all products in house in accordance with the Amazon guidelines so you have one less thing to worry about.

FBA REQUIREMENTS
Amazon often updates shipping policies and requirements, at Pinecone Services we are prepared to adapt and overcome any changes thrown our way. We use FBA friendly labeling systems to ensure all products are accurately identifiable. We prepackage products to create kits and have capabilities to bundle complementary items, saving time and money.

PICK, PACK, PREP, AND SHIP
Our skilled warehouse team is trained on all of the latest Amazon prep, pack, and ship guidelines to ensure precise delivery of your products to Amazon’s FBA warehouses. Every aspect of fulfillment is taken care of by our team in California, Iowa, and Delaware where they make sure products land on customer’s doorsteps on time.

WAREHOUSING AND INVENTORY MANAGEMENT
Warehouse fees can be costly and getting products to fulfillment centers are complex. Whether we store your products or Amazon does, we handle every aspect of the supply chain, so you don’t have to.

Build and maintain a solid Amazon marketplace foundation.

POLICY MANAGEMENT
The best way to keep your listings and seller account live is to proactively ensure your listings meet Amazon’s and other marketplaces’ policies. Our marketplace compliance experts help you do just that.

CUSTOMER SERVICE
Customer satisfaction is a top priority for Amazon, and we couldn’t agree more! We are here to assist your Amazon customers at every step of the buying process, so you do not have to. Customer feedback on our Amazon seller account remains 100% positive, and we continue to make an effort to maintain it. In addition, we provide customer feedback, comments, questions, concerns, and insights to your brand.

ACCOUNT MANAGEMENT
Selling on Amazon is challenging. Your dedicated Account Manager is an Amazon expert that not only buys your product but is committed to achieving sales growth for your brand.

Advertising on Amazon is essential. We carefully invest advertising dollars to help build sales momentum and increase your products’ visibility.

MARKET RESEARCH
We provide brands with the necessary data and knowledge to inform, advise and assist them in their Amazon strategies. Our comprehensive category analysis, ongoing campaign monitor, and research of niche products on the Amazon Marketplace enable brands to make informed decisions.

AD CAMPAIGNS
Through collaboration around a set of mutual goals, our team of digital marketing professionals develops calculated, savvy campaigns with the use of data, technology, and creativity.

AMAZON PROGRAMS
Our teams have developed a thorough understanding of the Amazon advertising toolkit. Our brand development services help you enhance your brand strategy by using Subscribe & Save, Lightning Deals, Vine Voices, and Early Reviewer Programs.